Value-Added Services

Inbound Messaging
Outbound Messaging
Voice Broadcast
Auxiliary Web Services
SMS Services

INTEGRATION:
Custom Solutions
Microsoft Exchange/Outlook & Lotus Notes
MQ Websphere
SAP

Inbound Messaging
Graphnet offers global inbound enterprise desktop fax solutions. This streamline service eliminates fax equipment and allows each user to receive fax messages at their designated email address. Users may request wireless SMS alerts for each inbound fax delivery received. Graphnet also provides inbound SMS services, offering both long numbers and shortcodes, as well as shared numbers (see SMS for more information).

Outbound Messaging
Providing comprehensive outbound messaging solutions via fax, email, and SMS, Graphnet offers an impressive array of value-added features. These include: customizable cover pages, customizable headers and footers for fax pages, electronic signatures, template or form overlay, broadcast lists, over 50 file conversion formats, priority/scheduled delivery, customized retry algorithms, alternate routing to secondary destination, “bad” number databases, customizable delivery notices to comply with client format requirements, document archiving, and much more.

Voice Broadcast
Graphnet's voice broadcast services enables your enterprise to send audio messages to thousands of people simultaneously. Clients simply record a voice message, select a list of recipients from a pre-stored database, and deliver the message instantaneously (or schedule it for deferred delivery). Users can record their message via touch-tone voice prompts or can submit a .wav file for distribution, using a web interface or FTP. Our voice broadcast services also come with enhanced features, including call center transfers for message recipients who wish to speak to live operators.

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Auxiliary Web Services
Graphnet offers web-enabled interactive services to compliment its outbound and inbound fax services, outbound email services, SMS services, and voice broadcast management services. These include branded websites with customized interactive services to meet enterprise client requirements and needs. Users can manage their broadcast database by uploading/downloading and modifying lists, track the delivery status of their messages, resend or cancel messages, edit their user profiles, manage online billing and reports, and do much more.

SMS Services
Graphnet’s Mobile Messaging Platform (MMP) is fully integrated into the existing unified messaging platform to enable Graphnet’s clients to send and receive mobile messages worldwide. Graphnet’s MMP is used by companies to send alerts (account balances, payment reminders), information (local weather reports, traffic delays), confirmations (trade confirmations, stock updates) and more. Graphnet's new mobile messaging platform is an example of innovative mobile communications that streamline customers' business processes.

Microsoft Exchange/Outlook & Lotus Notes Integration
With our seamless integration services, clients can send faxes directly from their Microsoft Exchange/Outlook and Lotus Notes mailboxes. Our email-to-fax service allows fax destinations to be specified in the “To” field of an email message. These destination addresses can be fax numbers or can refer to distribution lists that were preloaded into Graphnet’s systems. Additionally, users can attach a special file, containing a comma-separated list of fax addresses, to the message. Graphnet also offers a variety of enhanced options including deferred delivery parameters, attention fields, and more. Custom forms for Outlook users and custom Memos for Lotus Notes users are available upon request. Tight integration with Lotus Notes global address books and Microsoft Active Directory is also supported.

Complimentary to our email-to-fax service, Graphnet also provides fax-to-email solutions for Microsoft Outlook and Lotus Notes. Each user is assigned an electronic fax number (EFN) that is mapped to that user’s email address. By default, EFN mapping is implemented on Graphnet’s messaging system and managed by the customers’ personnel through a simple web-based interface. Clients can also request to keep their own fax numbers and Graphnet will port them to our network. Any faxes sent to these EFNs or ported numbers are forwarded straight into your email inbox, allowing your enterprise to save costs on fax machines, in-house servers, paper, and maintenance.

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MQ Websphere Integration
Graphnet’s MQ Websphere Gateway provides our clients with a powerful platform, as well as an independent, secure, and reliable access method for transmitting data files to Graphnet. Unlike simple FTP, which assumes stable network connectivity and therefore will not re-attempt message transmission if communication breaks, MQ Websphere guarantees message delivery. The MQ application transmits messages from the send queue to the receiving queue until the entire message has been successfully sent and acknowledged for by the target queue. Therefore, if an interruption occurs, all queued transmissions will automatically resume transfer once connectivity is reestablished. MQ is ideal for instances in which network communication is not always reliable or for scheduled jobs which may get interrupted when maintenance occurs or a server fails.

Key benefits of using the MQ Interface include:

• unattended, real-time, and guaranteed electronic delivery and receipt of business-critical documents
• additional levels of security through the use of SSL encrypted channels
• enhanced efficiency through process automation
• expedited communication with partners and quicker response times
• ability to maintain existing systems and maximize return on technology investments
• customizable status notifications to meet tracking, audit trail and compliancy requirements

SAP Integration
Graphnet’s cost-effective information transport solutions integrate smoothly with various CRM and ERP systems to streamline automated electronic delivery of critical business documents. Our SAP integration solution enables users to send data, invoices, purchase orders, and customer statements directly from their SAP applications.

There are three basic options for integration:

SMTP – This option requires no custom modules or any special configurations. Users simply deploy the existing SAP program options to send messages in SMTP format to Graphnet’s servers for delivery.

Native SAP Connect – Native SAP Connect is ideal for enterprise clients who require tight integration with their existing systems. Message statuses are updated directly into the SAP application without the need for custom parsers. Clients can choose to install a module on their SAP servers or to implement a SAP gateway on Graphnet’s premises.

API/Web Services – Graphnet’s complete suite of Java Messaging APIs and Web Services allows for different levels of integration from any client SAP, CRM, or ERP systems – and all other types of legacy systems.

Graphnet’s suite of services is suitable for enterprises of all industries and can be tailored to meet any client specifications. Having offered enterprise business solutions for four decades, Graphnet continues to provide quality products and services to Fortune 1000 companies worldwide. For more information on our services, check out the Products page, the Solutions page, and please do not hesitate to contact us with further inquiries.

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