Products / Services >> XpresSMS

XpresSMS - Intensify your access to customers using SMS technology.
When you want to broadcast text messages to a high volume of customers, there is only one answer: XpresSMS!

SMS Alerts - Delivers short text messages to recipients.

SMS Alerts provides instant or deferred delivery of short text messages to millions of recipients simultaneously.

Working

SMS Alerts has a web interface through which:

• You can upload/create, share/combine, modify, delete/retire recipient lists.
• You can schedule immediate / deferred message delivery; track the message delivery status in real-time.
• You can specify the recipients of detailed tracking and delivery reports.

Benefits

• Send us your data from any medium: FTP, HTTP, and SMTP.
• Transparent interface – the GUI can be customized to appear as a part of your corporate web site.
• List Management
• Real-time Message Tracking & Message Management
• Customized Report Generation
• Enhance speed of communication in reaching customers who are on the move
• Increase productivity by being accessible anytime, anywhere
• Reduce time spent in communicating short messages
• Increase convenience – sending an SMS to communicate amongst distributed and mobile groups of customers is often preferable to sending emails.

FAQ

1. Where can I use SMS Alerts?
2. How do I access SMS Alerts?
3. Do I need to install any software to access SMS Alerts?
4. Which file formats are supported for uploading lists?
5. What is the difference between deleting and retiring a list?
6. Does deletion of a master list automatically delete all lists that are contained in it?
7. What is the difference between deleting and canceling a message?

1. Where can I use SMS Alerts?
   XpresSMS can be used across various industries in the following manner:



•	Retail industries especially those in clothing can send a variety of SMS messages ranging from ‘Blow-out Sales’ to ‘Special Sales’ to customers based on their purchasing history.
•	Airlines can SMS customers about flight booking confirmations, flight departure times / delay notifications.
•	Mortgage brokers can send customer-specific mortgage refinancing rates with confirmation messages to customers.
•	Collection agencies can send payment reminders to customers.
•	Marketing and Sales teams working remotely can use SMS to prevent missing deadlines because of delayed communication. Teams can be notified via SMS that they have new voice or fax mail messages waiting in their unified mailbox. The SMS would include an indication of the type of new message that has been deposited, such as fax, email or voice mail.
•	Organizations specializing in Call Center operations and Customer Service can send customers information about their account via SMS. Expensive person-to-person voice calls to customer service centers can be avoided. SMS can deliver account status information, new service configuration etc. Significant financial justification can be found in deploying a value-added services platform on the basis of savings in customer service costs alone.
•	Job dispatch applications can use SMS to assign and communicate new jobs from office-based staff to mobile field staff. Job dispatch applications can optionally be combined with vehicle positioning applications- such that the nearest available suitable personnel can be deployed to serve a customer.  ^ ^



2. How do I access SMS Alerts?
   You can access SMS Alerts on SMS website using your assigned user name and password.  ^ ^
   
   
3. Do I need to install any software to access SMS Alerts?
   No, you do not need to install any additional software to access SMS Alerts
^ ^


4. Which file formats are supported for uploading lists?
   You can upload any tab/comma/pipe de-limited ASCII file as a list.
^ ^


5. What is the difference between deleting and retiring a list?
   A deleted list is removed from the system. You can no longer access any recipient information that was contained in the deleted list.
   A retired list is a non-active list that is retained in the system. You can re-activate and use a retired list by setting a new retiree date for it.
^ ^


6. Does deletion of a master list automatically delete all lists that are contained in it?
   No, deleting a master list does not automatically delete lists that are contained in it. It just removes references from the master list to the contained lists.
^ ^


7. What is the difference between deleting and canceling a message?
   A cancelled message is not sent to the recipients (provided it is cancelled before scheduled delivery). A deleted message is not viewable. However it is still sent to the recipients that it was addressed to.
^^

Packaging Options

SMS Alerts is available in a package deal with UniCom, enabling you to send SMS, Email, and fax broadcasts.